FAQ – Swag Support
Welcome to the Galaxy Swag FAQ page. Below are answers to our most commonly asked questions. If you need additional help, our team is always here to support you via shop.support@galaxy.com.
Where is my swag?
Once your order has shipped, you can track it using the UPS tracking link included in your shipping confirmation email. For the most accurate and up-to-date delivery status, please refer to the UPS tracking page directly.
Still have questions? Feel free to contact
shop.support@galaxy.com.
Can I change my shipping address?
If you need to update your shipping address, please reach out to us at
shop.support@galaxy.com as soon as possible. We’ll do our best to accommodate your request.
Please note: If your swag is already in production or has shipped, we may not be able to make changes.
Tracking shows my swag has been delivered, but I don’t have it.
Sometimes carriers (like UPS) mark packages as delivered before they physically arrive. If this happens:
- Wait 3 full business days to see if your package shows up.
- Still no sign of it? Reach out to
shop.support@galaxy.com, and we’ll help sort it out.
Can I exchange my swag for a different size?
Unfortunately, at this time, Galaxy is unable to offer size exchanges for swag items. We recommend double-checking sizing guides before placing your order to ensure the best fit.
What if I received the wrong size, wrong item, or a damaged product?
Mistakes happen—and we’ve got you.
If you received:
- A different size than what you ordered
- An item you didn’t order
- A damaged item
Please email
shop.support@galaxy.com, and we’ll work to make it right.
Can I return my swag or get a refund?
All swag orders are final sale. We are unable to accept returns or issue refunds for swag items.
Thanks for understanding—and repping Galaxy with pride.
Still need help?
If your question isn’t listed here, don’t hesitate to reach out to shop.support@galaxy.com. We’re here to help!